Richard T. Pascale (1999) identified four principles derived from complexity theory and applied them to change and innovation. Even small changes might lead to unintended major outcomes, and major changes might lead to unexpectedly small outcomes. Such a case is characteristic of which one of the following?
a. Equilibrium equals death
b. Self-organization
c. Complex tasks need complex problem solving processes
d. Complex organization can only be disturbed, not directed
d. Complex organization can only be disturbed, not directed
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Paul DeMairo is identifying key performance indicators to be tracked and analyzed through his company's CRM program. Which of the following would Paul be LEAST likely to include as a key performance indicator?
A) average revenue per customer B) customer lifetime value C) cost to acquire a new customer D) cost to retain a channel member E) cost to retain a current customer
Li'l Canine Company (LCC) uses a trademark that neither LCC nor anyone else has registered with the government. Under federal trademark law, LCC
a. can register the mark for protection. b. cannot register a mark that has been used in commerce. c. has committed trademark infringement. d. must put off registration until the mark is out of use for six months.
The telephone system is an example of a ________ network
A) peer-to-peer B) wireless C) packet-switched D) TCP/IP E) circuit-switched
A private internet that is used exclusively within an organization is called a personal area network
Indicate whether the statement is true or false