Which of the following is not one of the five goals when delivering bad news?
A) Repair business relationships.
B) Convey the bad news.
C) Maintain as much goodwill as possible.
D) Maintain a good image for the organization.
E) Eliminate the need for future correspondence on the matter.
Answer: A
Explanation: A) When you need to deliver bad news, you have five goals: (1) to convey the bad news, (2) to gain acceptance for it, (3) to maintain as much goodwill as possible with your audience, (4) to maintain a good image for your organization, and (5) if appropriate, to reduce or eliminate the need for future correspondence on the matter.
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