If a medium-sized service desk wants a system with enhanced trouble ticketing and management reporting capability, the ability to log "quick tickets," support for change management and configuration management processes in a limited manner, and automated escalation and notification capabilities, a(n) ____ is probably the best solution.
A. homegrown incident management system
B. commercially developed incident management system
C. integrated ITSM solution
D. enterprise solution
Answer: B
You might also like to view...
Premium on Bonds Payable is a balance sheet item for Ohio Products Company. How would it most likely be classified on the balance sheet?
a. An increase to a long-term liability b. Revenue c. Long-term asset d. Contra liability
Which of the following is the most demanding social responsibility?
A. A business should not sell a product that causes harm to consumers. B. A business should volunteer for society or environment-friendly work. C. A business should engage in charitable work for the development of the society. D. A business should prevent harm even in those cases where it is not the cause.
During the stage of ________ activities, the company receives materials it needs to manufacture its products
A) inbound logistics B) operations C) outbound logistics D) marketing and sales E) service
Sam, an engineer, supervises the construction of a new bridge. When the bridge collapses due to faulty construction, Sam is sued by those injured in the collapse. As a professional, Sam is held to the same standard of care as
A. ordinary persons. B. other engineers. C. other professionals, including doctors, dentists, and lawyers. D. those injured in the collapse of the bridge.