The daughter in a family consisting of a father, mother, and two sons describes the family to the
nurse, saying "We are like most families. Dad is always angry and expects us to know why without
having to tell us his problem.
Mom is always trying to smooth things over. Tom is always messing
up but never takes any blame. Jim stays in his room and hides from the rest of us. And I play the part
of the sweet little girl to get my own way.". The daughter's description gives evidence of her use of
a. projection.
b. rationalization.
c. generalizing.
d. identification.
C
The daughter uses many global statements including "always" and "never," which defines
generalization. A better alternative would be to describe specific problems or areas of conflict.
Generalization is an example of a dysfunctional communication pattern. Option A: Projection refers
to attributing one's unwanted attributes onto another. Option B: Rationalization refers to offering a
socially acceptable explanation in lieu of the actual explanation. Option C: Identification refers to
adopting the attributes of another.
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