A group of nurses is working with the Quality Assurance Department to improve the quality of care in the hospital. These nurses would recognize that one of the hospital's external customers would include which of the following?
a. Staff nurse c. Joint Commission (JC)
b. Pharmacist d. Hospital chaplain
C
External customers are those people who are outside the (health care) organization and receive the
output of the organization such as patients, regulatory agencies (Joint Commission, the Department of
Health), the community the organization serves, and private practitioners. Internal customers are those
people who work within the organization and received output of other employees such as nurses,
pharmacists, hospital chaplains, and therapists.
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The nurse is caring for a patient who is to have testing for fecal occult blood. What step will the nurse perform during this testing?
a. Keep the patient on a clear liquid diet for 72 hours. b. Send the samples to the laboratory while they are still warm. c. Inform the patient that several stool samples will be needed. d. Use a sterile container when collecting the stool samples.
Which finding would indicate the need to evaluate the client for oral cancer?
1. Gingivitis 2. Presence of dental caries 3. Velvety red patch on inner cheek 4. White, curd like patches on the mucous membranes
A client is receiving corticosteroid therapy. Which nursing diagnosis would the nurse be least likely to identify for this client?
A) Risk for Infection B) Disturbed Body Image C) Risk for Injury D) Deficient Fluid Volume
The nurse at an ophthalmologist's office is training a new nurse. They care for a patient who has just received fluorescein. Which statement or statements by the new nurse best demonstrate un-derstanding of fluorescein? (Select all that apply.)
a. "It may cause nausea and vomiting." b. "It is used to inspect the pupils for regularity." c. "It is used to inspect the cornea for lesions." d. "It may cause bradycardia." e. "It may cause pruritus."