Emotional labor jobs require regulated emotions because they entail voice or face contact with the public, require workers to produce certain reactions to customers, and are regulated by employers who control the emotional activities of their workers
Indicate whether this statement is true or false.
Answer: T
You might also like to view...
Which communication scenario describes someone who is self-monitoring?
A. Leah uses sign language to communicate with her parents. B. Rani beams with happiness after being complimented on her dress. C. Julio tries to speak quietly at the office to avoid disturbing others. D. Kyle looks surprised when he wins the raffle.
The information on the cover of a magazine that entices a reader to buy it is an example of __________.
A. feedback B. phatic communication C. semantic noise D. feedforward
Adding a microphone to a set to record the actors talking did which of the following to acting?
a. Stopped the actors dead in their tracks b. Made them say their words very, very precisely c. Made the loud camera relocate to a sound-proof booth d. all the above
Which organizational pattern would probably be most effective for arranging the main points of a speech with the specific purpose "To inform my audience about the major commercial uses of drones"?
A. chronological B. spatial C. analytical D. causal E. topical