Professor Ramirez was grading Lucy’s paper, which clearly did not represent her best work. Professor Ramirez wrote on the paper, “Lucy, you're a good writer; unfortunately this paper does not reflect this talent.” What face work strategy was Professor Ramirez using?

A. bald on record
B. off-record
C. positive politeness
D. pseudo politeness


C. positive politeness

Communication & Mass Media

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Kelsey has just been promoted to Senior Manager of Marketing for the Atlanta branch of a successful retail company. Her newly acquired position could be best described as:

a. Expert Power b. Referent Power c. Reward Power d. Legitimate Power

Communication & Mass Media

When you listen to a political debate as a way of deciding how to

vote, you are engaged in analytical listening. Indicate whether the statement is true or false

Communication & Mass Media

Term for sound bites from reporters in the field or incoming listener calls:

A. actualities B. sound clip C. remote D. all of these E. none of these

Communication & Mass Media

For a story to be effective, it is important for readers to have the same ______.

A. worldview B. level of education C. frame of reference D. interests

Communication & Mass Media