Which of the following is a nonfinancial performance measure?
a. Return on investment
b. Net income as a percentage of sales
c. Cost of poor quality as a percentage of sales
d. Average number of customers served per hour
D
You might also like to view...
The extra collateral the Fed requires above the value of a discount loan is known as
A. the term premium. B. a haircut. C. a covenant. D. secondary credit.
Labels range from simple tags attached to products to complex graphics that are part of the packaging
Indicate whether the statement is true or false
Typical community relations objectives can include all of the following EXCEPT ________
A) telling the community about the firm's operations B) meeting criticism with commonsense business approaches C) gaining favorable opinion of the community D) cooperating with other local businesses
_______ means segmenting and targeting markets precisely and then tailoring offerings to match exactly the demands of those niches
a. Product leadership b. Customer intimacy c. Operational excellence d. Strategy