Rollie has always been known to speak slowly and to draw out his conversations while most of his friends speak more quickly. The slowness of Rollie’s speaking style falls under which area of paralanguage?
A. pitch
B. volume
C. rate
D. pronunciation
C. rate
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Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in
A. organizing. B. controlling. C. measuring. D. leading. E. planning.
The leading U.S. example of worker self-governance was the _____________ union model of the early 20th century unions.
Fill in the blank(s) with the appropriate word(s).
______ life, which centers on services, is said to become a game between persons.
A. Preindustrial B. Industrial C. Postindustrial D. Neo-industrial
Both the birthrate and the buying power of ethnic groups in the U.S. are increasing.
Answer the following statement true (T) or false (F)