An Excel ________ is a file that adds functionality to Excel, usually in the form of new functions
Fill in the blank(s) with the appropriate word(s).
Answer: add-in
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Case-Based Critical Thinking QuestionsCase 2Bernard knows that Access has a series of special types of queries that can help him evaluate and verify the data stored in a database. He uses the Help resources available with Access to learn more about these queries. Bernard wants to identify the costs of marketing his company’s services over time. Which of the following wizards will be most helpful to him?
A. Find Duplicates B. Find Unmatched C. Crosstab D. Longitudinal
VAR.P is included in the Analysis ToolPak
Indicate whether the statement is true or false
____ is a tunneling protocol that was developed by Microsoft and was extremely popular at one time for remote users who had to dial in to the corporate network on a secure channel.
A. GRE B. L2TP C. PPTP D. IPSec
Derek is working at the help desk when he receives a call from a client about an issue with the company’s email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general. What should Derek do to defuse the situation?
A. Defend the IT department. B. Hang up the phone. C. Call the supervisor and ask for help with the customer. D. Let the customer vent and then restart the conversation.