When choosing where to eat lunch, Veronica's major service criterion is speed: being seated promptly and served her meal quickly. For Veronica, ________ is the most important of the five service quality dimensions.
A. reliability
B. responsiveness
C. assurance
D. empathy
E. tangibles
Answer: B
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In a(n) ________, sellers compete for the right to provide a product to a buyer
A) reverse auction B) dynamic auction C) open auction D) reserve auction E) price-lining auction
Which of the following is a special case of linear programming that can be used to obtain optimum aggregate plans that can enable planners to balance capacity and demand at the lowest possible cost?
A. linear decision rule B. transportation model C. simulations D. management coefficients model
The Recreation and Parks Agency of the state government has six employees and is interviewing for a person to teach gymnastics and arts and crafts to 3-5 year olds. Ed, age 68, applies but is told he is too old. If he sues under the Age Discrimination in Employment Act, the agency's best defense would be that:
a. they are not subject to the Act since they only have six employees. b. the agency, as part of state government, is not subject to the Act. c. Ed is not able to do gymnastics. d. this is not a salary dispute.
The concept of quality of work life (QWL) is widely used to refer to a philosophy of management that does all of the following except:
A. Streamlines and standardizes the job B. Improves the physical and emotional well-being of employees C. Enhances the dignity of all workers D. Introduces changes in an organization's culture