Which is a primary responsibility of a service desk?
A. Resolving any and all incidents on the first call
B. Researching complex issues for level two analysts
C. Acting as a single point of contact for support issues
D. Solving any and all problems in a timely manner
Answer: C
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List and discuss three reasons for public speaking anxiety.
What will be an ideal response?
When responding to a questions by restating the question, then providing your main point and details, what process is the speaker using?
A) Three-part answers B) Primacy C) Recency D) Persuasion E) Complexity
Which of the following is not an example of an IP-related litigation?
A. The United States sues to get access to physical plant assets in China. B. Apple and HTC sue each other based on patent infringement. C. China is sued by U.S. manufacturers of video games. D. Apple sues smartphone makers running Android, the Google mobile operating system.
A company's ability to quickly introduce a new service or product would be best described as:
A) volume flexibility. B) variety. C) consistent quality. D) development speed.