The problem with communication is the illusion that what you_________ has been received by the other party.

A) want to say
B) are thinking
C) have sent in a memo
D) convey


Ans: D

Social Work & Human Services

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The unemployment rate for adults age 55 and older is at record low levels

Indicate whether the statement is true or false

Social Work & Human Services

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days. James has been working for New Day for six months, and he has

become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release. James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work. James might benefit from which of the following activities as a way to counter the effects of burnout? 1 . Participate in relaxing activities. 2 . Find a different type of employment. 3 . Attend to minor client changes. 4 . End the unsatisfactory personal relationship(s). A) ?I and III B) ?I, III and IV C) ?II and IV D) ?I, II, III, and IV

Social Work & Human Services

Which of the following room colors has been found to have a calming effect?

A. Green B. Red C. Pink D. Yellow

Social Work & Human Services

If there are a limited number of meetings available, which of the following is NOT appropriate?

A) ?The practitioner identifies how many more meetings remain. B) ?The client and practitioner decide together how many more meetings are needed. C) ?The client and practitioner may decide to move from weekly meetings to less frequent meetings. D) ?The practitioner works with the client to quickly solve all of the issues before the sessions are terminated.

Social Work & Human Services