Effective customer relations are
A. Important only in small companies
B. An important part of an organization's marketing strategy
C. Unimportant in determining whether customers return
Answer: B
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Stimuli that increase the frequency of behavior are referred to as
a. reinforcers. c. modifiers. b. extinguishers. d. none of these
Children learn to label the sexes as either "boy" or "girl" by age 2 to 2
Indicate whether the statement is true or false
Part-time maternal employment and flexible work schedules are associated with
A) permissive child rearing. B) good child adjustment. C) reduced parental sensitivity. D) role overload for mothers.
According to research cited in the text, which of the following children would be most likely to be bullied via physical aggression?
a. a 7-year-old girl b. a 7-year-old boy c. an 11-year-old girl d. an 11-year old boy