Communication skills and emotional intelligence that contribute to cultural competence include (select all that apply)
A. Validating others' perspectives
B. Whispering
C. Awareness of self
D. Cultivating true curiosity
E. Awareness of others
F. Sterile technique
G. Avoiding conflict
ANS: A, C, D, E
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According to the complexity theory, which of the following should be the focus of measurement?
a. Cost per hospital day b. Bed utilization c. Infection rates d. Staff morale and budgets
The nurse is providing preoperative teaching to a client for whom a cesarean birth under general anesthesia is scheduled for the next day. Which statement by the client indicates that she requires additional information?
1. "General anesthesia can be accomplished with inhaled gases." 2. "General anesthesia usually involves administering medication into my IV." 3. "General anesthesia will provide good pain relief after the birth." 4. "General anesthesia takes effect faster than an epidural."
A client was placed on ranitidine (Zantac) 2 days ago, and continues to complain of ulcer pain. What is the best response by the nurse?
1. "We'll switch you to a different medication." 2. "You probably have something else besides an ulcer." 3. "You might not notice relief for several days." 4. "You should be taking the medication with food."
A CNO (chief nursing officer) knows that which factor is key to impacting staff's skills and abilities?
1. Leadership style 2. Pay and benefits 3. Peer evaluation 4. Physician expectations