Answer the following statements true (T) or false (F)
1. Information embedded in the service environment should be hidden from customers.
2. Customer-provided information is another source of information guests can utilize to enhance their experience.
3. One way successfully utilized information systems can help service organizations make the delivery of the guest experience’s more effective is by allowing organizations to customize their guest’s experiences.
4. Hospitality organizations should adopt the newest technologies as quickly as possible.
1. False
2. True
3. True
4. False
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Who proposed the hierarchy of human needs as a theory of motivation?
A. McGregor B. Weber C. Munsterberg D. Maslow E. Mayo
______ is the main reason why nonsummativity occurs.
A. Interdependence B. Homeostasis C. Equifinality D. Synergy
Which of the following statements on the definitions of the terms "sex" and "gender" is correct?
A. Sex is the term negotiation researchers rely on predominantly. B. Sex refers to the aspects of role or identity. C. Gender refers to the cultural and psychological markers of the sexes. D. Gender is the property by which organisms are classified as female or male.
The transfer of rights under a nonnegotiable contract is known as a(n) ________
A) assignment B) negotiation C) indorsement D) dishonored instrument