Chandra and Jim are managers at XYX Company. They each manage 10 people. Chandra manages primarily by threatening her employees that their pay will be docked if they don’t meet their sales quotas set by the company. Jim, on the other hand, manages his employees to meet the sales quotas by treating them with respect and helping them overcome any obstacles in their daily work. According to the text, which manager should be more effective?
a. Chandra because psychology research shows that coercive power is effective
b. Jim because the psychology research shows that social intelligence is the key to effective managerial success
c. Both Chandra and Jim because they both have legitimate power
d. Chandra because she demonstrates superleadership skills
b. Jim because the psychology research shows that social intelligence is the key to effective managerial success
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