Which of the following Kano Model requirements results in dissatisfaction when fulfilled and satisfaction when not fulfilled?
A) must-be requirements
B) one-dimensional requirements
C) reverse requirements
D) indifferent requirements
C
You might also like to view...
A customer ________ is any occasion on which a customer encounters the brand and product—from actual experience to personal or mass communications to casual observation
A) touch point B) point of order C) point of difference D) pivot point E) point of parity
A budget performance report compares actual results with the budgeted amounts and reports differences for possible investigation
Indicate whether the statement is true or false
The most readily available reseller diagnostics are_______. Suppliers evaluate four categories of expenses – customer communications, paperwork flows, physical distribution, and financial risk assumptions – to learn whether certain costs are
under control and to contrast the efficiency of one channel versus another. a. partner relationship management system b. performance and activity reports c. expense-to-revenue ratios d. turns x earns
If I ________ you, I ________ to find a better job
A) was/will try B) were/would try C) were/try D) was/would try