A staff nurse was recently promoted to a case manager position. With this promotion, the staff nurse's responsibilities now include:
a. Making decisions for the organization as a whole
b. Long-term planning and policy making
c. Involvement in the specific unit's workflow
d. More bedside nursing involvement
ANS: C
First-level managers, which include case managers, are concerned with a specific unit's workflow. They deal with immediate problems in day-to-day operations.
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