You are part of a knowledge management team that is interested in improving the user experience for your organization. The team members know you have taken a course in informatics and ask your advice about how to get started with usability in the organiza
a. talking to the CEO about her ideas.
b. examining the support call lists and system change requests.
c. working with only physicians, since they have been the most vocal about issues with the EHR.
d. hiring a consultant.
ANS: B
The first step is to understand the key users' issues, and support call lists and change requests would give that information.
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