What would be the best advice for a nurse caring for patients who have complained about their treating physician?
A. Verbally agree with them.
B. Steer the conversation to something else.
C. Listen carefully and see that the comments reach the physician.
D. Tell the patient they are wrong.
E. Ignore the patients' comments.
C. Listen carefully and see that the comments reach the physician.
While listening carefully to a patient, a provider should not verbally agree with them, ignore them, or steer the conversation to something else. They should listen carefully to complaints and see that the comments reach the appropriate person.
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