List the three external gaps between the customer and the organization
What will be an ideal response?
Gap 1- knowledge gap
Gap 5- Perceptions gap
Gap 6- Service Quality gap
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Hearing, understanding, remembering, interpreting, evaluating, and responding. Which communication competency holds these six components?
A. effective listening B. trust building C. self-disclosure D. confirmation
The steam engine was replaced by the internal combustion engine using fossil fuels like diesel
and petrol. Which of the following environmental forces had the greatest influence in this case? A) technological forces B) political forces C) economic forces D) social forces
Entrapment is an affirmative defense claiming that ________
A) the defendant's mental condition precluded him or her from understanding the wrongful nature of the act committed or from distinguishing wrong from right in general B) the idea for the crime did not originate with the defendant but was put into the defendant's mind by a police officer or other government official C) the defendant was forced to commit the wrongful act by threat of immediate bodily harm or loss of life D) a mistake made by the defendant vitiates criminal intent
An organizations design structure depends on all but
a. Strategy of business b. Type of business c. Environment of business d. Size of business