A nursing manager is concerned about frequent errors on the pediatric unit and wants to decrease them. What action by the manager is best?
A.
Have two nurses verify all new orders when they are written.
B.
Institute a standardized handoff format at shift change.
C.
Provide remedial education to nurses who make errors.
D.
Require charge nurses to verify care plans with staff nurses.
ANS: B
The Joint Commission has identified handoff communication as contributing to up to 80% of all serious, preventable errors. To remedy this situation, a standardized handoff communication format is suggested. The other actions might work to some degree, but not to the extent that improving handoff communication would.
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