Identify the five steps in an interpersonal communication process. Describe a sample conversation, providing a definition and example of communication through each step of the process.
What will be an ideal response?
The ideal answer should include:
- The 5 steps of an interpersonal communication process are: 1) opening, 2) feedforward, 3) business, 4) feedback, and 5) closing.
- Students' examples will vary but definitions should indicate:
1) opening is usually a greeting,
2) feedforward provides a general idea of the conversation purpose,
3) business is the substance of the conversation,
4) feedback provides reflection and signals business is completed, and
5) closing is the goodbye that signals how satisfied someone is with the conversation.
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