A service provider can partner with internal or external customers to solve problems and produce a win-win situation.
Answer the following statement true (T) or false (F)
True
Whether a situation involves simply answering a question, guiding someone to a desired product or location, or performing a service, customers should leave the interaction feeling good about what they experienced. For a service provider, there are many ways of partnering with either internal or external customers to solve problems and produce a win-win situation.
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A business's return on assets is ________
A) net profit multiplied by assets B) net profit divided by assets multiplied by 100% C) assets divided by net profit D) net marketing contribution divided by assets E) net marketing contribution multiplied by assets
________ explains why employees are highly motivated if they believe that working hard will lead to high performance and ultimately desired outcomes.
A. Intrinsic motivation B. Expectancy theory C. The need for power D. Herzberg's motivator-hygiene theory E. Maslow's hierarchy of needs
Horizontal analysis is performed by:
a. comparing expenses with incomes. b. computing and comparing ratios over the years. c. comparing ratios with industry standards. d. computing dollar and percentage changes in financial statement items.
An indorsement that contains the signature of the indorser and specifies the person to whom the indorser intends the instrument to be payable is known as a(n) ________
A) qualified indorsement B) unqualified indorsement C) blank indorsement D) special indorsement