A nurse receives these three phone calls regarding a newly admitted patient
· The psychiatrist wants to complete an initial assessment.
· An internist wants to perform a physical examination.
· The patient's attorney wants an appointment with the patient.
The nurse schedules the activities for the patient. Which role has the nurse fulfilled?
a. Advocate
b. Case manager
c. Milieu manager
d. Provider of care
ANS: B
Nurses on psychiatric units routinely coordinate patient services, serving as case managers as described in this scenario. The role of advocate would require the nurse to speak out on the patient's behalf. The role of milieu manager refers to maintaining a therapeutic environment. Provider of care refers to giving direct care to the patient.
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