A client who is a member of a health maintenance organization was hospitalized after a severe
reaction to a psychotropic medication.
He was treated for the reaction, a new medication was
ordered, and he was closely observed for side effects for 24 hours. The case manager visited before
the client's discharge to give him an appointment for an outpatient visit in 2 days and learned that
the client had neglected to mention that he received notice of eviction from his apartment on the day
he was admitted. The most appropriate intervention for the case manager is to
a. cancel the client's discharge from the hospital.
b. file a restraining order against the landlord who evicted the client.
c. arrange a place for the client to stay until a new apartment can be found.
d. call the health maintenance organization and obtain permission to transfer the
client to a medical unit in the hospital.
ANS: C
The case manager should intervene by arranging temporary shelter for the client until an apartment
can be found. This is part of the coordination and delivery of services that falls under the case
manager role. None of the other options is a viable alternative.
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