Describe each collection letter in a typical five-letter follow-up series
What will be an ideal response?
In a typical five-letter follow-up series, all letters should include the amount owed and the date
due.
a) First follow-up letter—though clear and firm, should still give the customer the benefit of the
doubt.
b) Second letter—which should be mailed no later than 15 days after the first letter, should
remain friendly and courteous but should be firmer and more insistent than the first.
c) Third letter—should be even more insistent and forceful than the second letter.
d) Fourth letter—should demand payment.
e) Fifth letter—should state what legal action will be taken if the delinquent customer fails to
take advantage of this last opportunity to pay. The goal of this last letter is to urge the reader
to pay the bill in order to avoid legal action.
You might also like to view...
What are the major consumer market segments?
What will be an ideal response?
An oral agreement is enforceable indefinitely.
Answer the following statement true (T) or false (F)
An effective technique when writing a persuasive claim message is to suggest that the reader intentionally created the problem
Indicate whether the statement is true or false
________ is the e-commerce model in which consumers sell directly to other consumers
Fill in the blank(s) with correct word