Value reinforcement means:
A) getting credit for the value you create for the customer
B) showing the customer the specific benefits of the product
C) using bridge statements to clarify product information
D) using the assumptive method to close a sale
E) reiterating the features included with the purchase price
A
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A(n) _____ is a lapse of logical reasoning that can lead to a flawed argument
A) overstatement B) fallacy C) diversion D) example E) pathos
The six sigma approach is based on a(n) ________ that contribute(s) to customer satisfaction.
A. statistical analysis B. increased customer base C. strategic vision D. management audits E. budgetary control
Clearwater Hampers is a small British company that sells luxury food and drink in various combinations in picnic hampers. Food and wine are seen as classic, fail-safe gifts in a market where present-buying is increasingly tricky. Corporate customers, both in the United Kingdom and abroad, are important to the business. Clearwater has had several orders for more than a quarter of a million dollars. The company's leading salesperson is Peter Austin, who sees his company "as a service company rather than a food and drink business. Our priority is to get the hampers out on time, filled with the right products." Austin often checks to see if his customers are satisfied with his service.When Austin phones a recipient of one of Clearwater's deluxe hampers to inquire if the picnic basket arrived
on time and undamaged, he is engaged in: A. a post-approach. B. a parallel referral. C. follow-up. D. forestalling. E. cold calling.
Describe the new challenges faced by Cirque du Soleil following their widespread success as a spectacle show
What will be an ideal response?