Which of the following is supportive of customer loyalty?

A. It is customers making repeat visits to a retailer and being satisfied with their experiences.
B. It is when customers purchase merchandise and services from the retailer because of their
convenient location.
C. It is an emotional connection between a retailer and a customer.
D It is the state of accumulated transactions that customers build through repeat purchases responding . to various promotions to a retailer.
E. It is the sole result of superior customer service.


C. It is an emotional connection between a retailer and a customer.

Business

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According to the text, fieldwork is the ________ in the marketing research process

A) first step B) second step C) third step D) fourth step E) fifth step

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Most proposals are delivered in writing after an oral presentation

Indicate whether the statement is true or false.

Business

The measure of the quantity of purchase dollars each customer spends on the company's products is referred to as share of

A. customer. B. wallet. C. product. D. equity. E. market.

Business

In a collective bargaining agreement, the ________ clause includes the use of seniority to determine pay increases, job bidding, and the order of layoffs.

A. grievance procedure B. arbitration C. individual rights D. security E. wage component

Business