Balanced scorecards contain a number of factors that are important to the success of a business. These factors are often divided into four categories: financial, internal operations, customer, and learning and growth?Consider the twelve factors that follow.1. Market share2. Earnings per share3. Manufacturing cycle efficiency4. Machine downtime5. Number of patents held6. Employee suggestions7. Number of repeat sales8. Levels of inventories held9. Number of vendors used10. Cash flow from operations11. Employee training hours12. Gross marginRequired:Â Determine the proper classification (financial, internal operations, customer, and learning and growth?) for each of the twelve factors listed.
What will be an ideal response?
| 1. | Customer | 7. | Customer |
| 2. | Financial | 8. | Internal operations |
| 3. | Internal operations | 9. | Internal operations |
| 4. | Internal operations | 10. | Financial |
| 5. | Learning and growth | 11. | Learning and growth |
| 6. | Learning and growth | 12. | Financial |
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