Which of the following best describes the crisis situations involving BP in 2005 and 2006?
A) Stockholders became enraged by the illegal trading of BP's upper level managers.
B) The public learned about the improper behavior in the personal lives of BP executives.
C) The products developed by BP were marketed despite knowledge of their potential harm.
D) Political candidates supported by BP failed to pass significant environmental restrictions.
E) Customers realized that their perception of BP as environmentally responsible did not match reality.
E
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Within a company's competitive position, which of the following is a part of the company's differentiation advantage?
A) product quality B) transaction cost C) market share D) marketing expenses E) distribution
If an auditor suspected an "unusual" relationship between a purchasing agent and certain suppliers, how could "drill-down" be used to collect data?
A(n) ________ occurs when Kirin Albers trades Max Lynch three hours of babysitting his three-year-old daughter for fixing the hole in his porch roof
A) differential benefit B) promotion C) exchange D) collaborative consumption E) virtual trade
________ is the act of monitoring a process for its efficacy, a process that includes dimensions such as cost, timeliness, or quality.
Fill in the blank(s) with the appropriate word(s).