Among the tactics that helped win the Best Corporate PR Team award for Virgin Atlantic Airways were __________
B) responding with "no comment" when a customer compared his meal to a hamster
C) inventing a new lipstick called "Upper Class Red"
D) A and B
E) A and C
Answer: E
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Listeners actively avoid information that contradicts their existing opinions, beliefs, attitudes, values, and behaviors
Indicate whether the statement is true or false.
Most of our educations prepare us for talking, not listening.
Answer the following statement true (T) or false (F)
Canary, Cupach, and Messman identified three determinants to the success of couples. Which of the following is NOT one of them?
a. commitment to success b. length of couples' confrontations c. decision to avoid or withdraw d. degree to which they engage in negative behaviors
David sees Joe and says, "Hey, Joe. I just don't know what to do
I've got a term paper in Johnson's class, a group project in marketing, my boss wants me to work overtime this week, and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of content to David's statement? a. Well, obviously, you've got to decide on your priorities. b. So, what are you going to do? c. Mary wants you to meet her parents? d. You sound like you have a lot of demands on your time, Dave.