Which of the following best defines a shareholder resolution?
A) a document submitted by insurgent shareholders formally announcing forfeiture of shares
B) an issue submitted by the board of directors requiring the reorganization of shares held by shareholders
C) an issue submitted by a shareholder for a vote of other shareholders
D) a document that authorizes another person to vote the shareholder's shares
C
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The first step in the CRM process is
A. implementing programs. B. rewarding loyal customers. C. developing CRM programs. D. creating a data warehouse. E. analyzing data.
Employees are part of a company's ________
A) external environment B) internal environment C) political environment D) macroenvironment E) competitive environment
One of the most commonly employed OD techniques is ______.
A. process consultation B. team building C. workout D. survey feedback
Which of the following is not something you do when proofreading for format errors?
A) Look for errors in grammar, spelling, and word usage. B) Read the document again after making a change. C) Check that the document looks attractive on the page. D) Visually inspect the document for appropriate format. E) Be sure that all document parts are in the proper position.