Why would Belinda, owner of GC Micro, a $70 million company that manufactures customized IT equipment and software for Fortune 1000 companies and defense contractors, decide to invest in a total quality management (TQM) program?
A. because TQM programs are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales, and marketing and finance
B. because a TQM program nearly always contributes more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques
C. because TQM programs are generally considered the best tool for reengineering strategy-critical business processes
D. because a TQM program entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity
E. because a TQM program deals exclusively with procedures to achieve defect-free manufacturing and assembly
Answer: D
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If a sales manager asks her subordinates to falsify their sales numbers and justifies it by saying, “The end justifies the means,” she is likely making an argument that ______.
a. lying is essentially a victimless crime b. the company must do anything it can to succeed in the marketplace c. helping her subordinates do well justifies the minor ethical issue with lying d. loyalty is no excuse for poor work performance
Which of the following statements is true about negligence?
A. It excludes acts of both commission and omission. B. One cannot be held negligent by failing to do something that one should have done. C. One can be negligent by doing something that one should not. D. It is not a central component of tort law.
Stew Leonard, the owner of a highly successful regional supermarket chain, reacts adversely to losing a single customer sale
He feels that this amounts to losing the entire stream of future purchases that a customer is likely to make if he continues to live in the store's area. Stew Leonard's concern is an illustration of which of the following? A) a sales orientation B) a social responsibility orientation C) utility D) customer lifetime value E) a production orientation
What can you do to curb the selfish tendencies of your leaders?
What will be an ideal response?