The emergency department (ED) has seen an increase in violent behavior over the past year. The manager has voiced concerns to the chief nurse officer (CNO) regarding the safety of the ED staff
What should be done as a first step in addressing this issue? 1. The manager should consult with local law enforcement.
2. The CNO should review the management of violent incidents procedure policy.
3. The CNO should discuss the matter with hospital security.
4. The CNO should have the manager discuss the matter with the ED staff.
2
Rationale 1: It might be beneficial to discuss the organizations policies and procedures with local law enforcement, but this is not the first step.
Rationale 2: The first step should be to review and revise policies and procedures so they are reflective of effectively managing the types of incidents seen in the department.
Rationale 3: The CNO should certainly discuss the request with hospital security, but this is not the first step.
Rationale 4: The CNO should not delegate this concern, but should personally manage the issue.
Global Rationale:
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