Companies who use offshore outsourcing for customer service calls for U.S. customers often ask employees to engage in "national identity management." What does this mean?
A. Employees are supposed to help to educate customers about their home country.
B. Employees are supposed to adopt accents that sound trustworthy to people in the U.S.
C. Employees are supposed to cross market products to customers.
D. Employees are supposed to pose as an American on calls, using an adopted U.S. hometown and Americanized name.
Answer: D
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