Which of the following terms refers to « the individual’s involvement and satisfaction with as well as enthusiasm for work »?
a. organizational effectiveness
b. employee satisfaction
c. employee engagement
d. organizational learning
c. employee engagement
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Why is CRM one of the most valuable assets a company can acquire?
A. CRM has proven to increase customer loyalty and retention and an organization's profitability. B. Since organizations have not been successful in implementing SCM systems, they have turned their resources towards CRM. C. It is easy for a company to steal their competitors' loyal and devoted customers, therefore companies need a viable process for targeting competitor's customers. D. Without CRM it is impossible to effectively manage or cross-sell products to customers.
The work sheet is used to gather information needed to prepare adjusting entries and prepare financial statements
Indicate whether the statement is true or false
________ is defined as analyzing, planning, implementing, and controlling sales force activities
A) Benchmarking B) Sales force management C) Business intelligence D) Sales force automation E) Sampling
The cornerstone of a successful job search is a thorough list of assets and accomplishments because they point to useful skills and abilities
Indicate whether the statement is true or false.