__________ is generally defined as the act of expressing organizationally desired emotions during service transactions.
a. Emotional challenge
b. Emotional dissonance
c. Emotional intelligence
d. Emotional labor
d. Emotional labor
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To help the union effectively represent the workers, _______________________________ are elected by the rank and file or appointed by the union leadership to be the first line of advocates for the workers in ensuring that the contract is not violated.
Fill in the blank(s) with the appropriate word(s).
The Golden personality type referred to as "The Entertainer" tend to have a pessimistic outlook that make working cooperatively with them difficult
Indicate whether the statement is true or false.
The state needed a portion of Beck's land to construct a highway. If the state decides to take the land for the public welfare over Beck's objection, may Beck have his case heard by a court?
Delamont Transport Company (DTC) is evaluating the merits of leasing versus purchasing a truck with a 4-year life that costs $40,000 and falls into the MACRS 3-year class. If the firm borrows and buys the truck, the loan rate would be 10%, and the loan would be amortized over the truck's 4-year life, so the interest expense for taxes would decline over time. The loan payments would be made at the end of each year. The truck will be used for 4 years, at the end of which time it will be sold at an estimated residual value of $10,000. If DTC buys the truck, it would purchase a maintenance contract that costs $1,000 per year, payable at the end of each year. The lease terms, which include maintenance, call for a $10,000 lease payment (4 payments total) at the beginning of each year. DTC's tax
rate is 25%. What is the net advantage to leasing? (Note: Assume MACRS rates for Years 1 to 4 are 0.3333, 0.4445, 0.15, and 0.07.) A. $1,020 B. $1,075 C. $1,134 D. $1,197 E. $1,257