Answer the following statements true (T) or false (F)
1. Codebooks are symbols used to convey message content, whereas mental models are
knowledge structures of the communication topic setting.
2. When sender and receiver have shared mental models, more communication is necessary to
clarify meaning about that context.
3. Email has been overtaken by texting and social media as the medium of choice in most
workplaces.
4. The preferred medium for sending well-defined information for decision making is the office phone.
5. One consequence of introducing email is that it tends to decrease the amount of
communication across the organization.
1. TRUE
Codebooks are symbols used to convey message content, whereas mental models are
knowledge structures of the communication topic setting.
2. FALSE
Mental models are internal representations of the external world that allow us to visualize
elements of a setting and relationships among those elements. When sender and receiver
have shared mental models, they have a common understanding of the environment relating
to the information, so less communication is necessary to clarify meaning about that context.
3. FALSE
Email remains the medium of choice in most workplaces.
4. FALSE
Email tends to be the preferred medium for sending well-defined information for decision
making.
5. FALSE
Emails often increase the volume of communication and significantly alter the flow of
information within groups and throughout the organization.
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Which of the following statements is true of the Chinese economy?
A) The United Kingdom is China's largest trading partner. B) The Chinese economy has been converted to a communist controlled system from a free-market system. C) The Chinese economy started growing tremendously during the Mao era. D) The Chinese are the biggest global supplier of consumer goods.
Maintenance access to systems increases the risk that logic will be corrupted either by the accident or intent to defraud
Indicate whether the statement is true or false
In evaluating internal and external information sources, companies need to consider not only what information is important but also the source of the data.
Answer the following statement true (T) or false (F)
Gloria is the front desk executive at an organization. Her colleague, Liam, handles customer complaints. Liam has requested Gloria to answer all incoming calls while he is in a meeting. The first call Gloria receives is from a customer complaining about the delayed delivery of a product. Gloria is not sure about the organization's policies toward delayed deliveries. To cultivate a good
customer-service image, what would be the best action for Gloria to take? A. She should blame the organization's logistics department for this problem, and let thecustomer know that she is only a helpless front desk employee. B. She should get Liam on the line after the meeting and make the customer repeat the entirestory. C. She should respond only in those areas in which she is qualified, and quickly refer thecustomer to someone who can help. D. She should promise the customer a 50 percent discount on his purchase to get the customer off the telephone as soon as possible.