A nurse is engaged in active listening. Which of the following would the nurse use? Select all that apply
A) Changing the subject to gather more information
B) Responding indirectly to statements
C) Using open-ended statements
D) Concentrating on what the client says
E) Allowing the client to talk as he wishes
Ans: B, C, D
Through active listening, the nurse focuses on what the client is saying to interpret and respond objectively to the message. While listening, the nurse concentrates only on what the client is saying and on the underlying meaning. The nurse usually responds indirectly, using techniques such as open-ended statements, reflection, and questions that elicit additional responses from the client. Changing the subject is avoided. Allowing the client to talk as he wishes reflects passive listening, which does not foster a therapeutic relationship.
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