What small action can reinforce that you are listening to the customer?
A. Use of "Ma'am" and" Sir"
B. Use of the patient's name
C. Use of "Please"and "Thank you"
D. Stopping the caller when you need to answer another call
B.Use of the patient's name
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Procedure coding consists of five basic steps
Indicate whether the statement is true or false
In managing a critical trauma patient with an airway that you cannot maintain patent, at what point do you move to the secondary assessment?
A) After you have completed all other components of the primary assessment with the exception of the airway. B) After you have assessed airway, breathing and circulation. C) After ensuring all components of the primary assessment have been identified and treated. D) After all options have been exhausted at establishing an airway.
Which of the following is an example of aseptic technique?
A. Using bacteriostatic and bactericidal solutions B. Using sterile procedure when necessary C. Following Standard Precautions D. Following proper hand washing technique E. All of the above
Application of free skin graft to the nose status post excision malignant neoplasm
A. Transfer B. Creation C. Replacement D. Alteration