Which of the following is the best example of utilizing technology to improve consumer relationships?
A. Waiters recording orders on handheld computers
B. Surveying customers to determine their needs
C. Responding to changes in competitors' prices
D. Introducing stringent package standards
E. Requiring dolphin-safe tuna
Answer: A
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Which of the following words should be avoided during the introductory phase of an interview?
a. Inquiry b. Review c. Interview d. Shortage
Answer the following statements true (T) or false (F)
1. The key to the win-win strategy is that it follows a combative problem-solving approach rather than a mutual one. 2. In order to effectively implement the win-win approach, managers must believe that competition is better than cooperation. 3. A manager needs to enter the conflict situation believing others’ opinions are beneficial. 4. Research reveals that problem-solving groups with high trust usually exchange relevant ideas and feelings more openly.
Olivia, a citizen of Nebraska, wants to file a suit against Micah, a citizen of Kansas. Their diversity of citizenship may be a basis for? A)?no court to exercise jurisdiction
B)?a federal court to exercise original jurisdiction. C)?a state court to exercise appellate jurisdiction. D)?the United States Supreme Court to refuse jurisdiction.
A sample of 22 bottles of soft drink showed a variance of .64 in their contents. At a 5% level of significance, determine whether or not the standard deviation of the population is significantly different from .7