A candidate for a medical-surgical registered nurse position has arrived at the human resources (HR) department. The CNO (chief nurse officer) receives a call that the candidate has arrived for an interview with the medical-surgical manager
The HR department informs the CNO the manager is unavailable because he worked an unscheduled night shift. Which action by the CNO is appropriate? 1. Inform the candidate the interview will have to be rescheduled.
2. Inform the HR department to refer the candidate to a nurse on the unit.
3. The CNO should conduct an initial interview and arrange for a second interview with the manager.
4. The CNO should call the manager and conduct an interview via a conference call.
3
Explanation: 1. Interviewing the candidate and informing the candidate of the intention of a second interview
with the manager is a professional approach in managing this situation. Rescheduling the
interview, referring the candidate to a unit nurse, and conducting a conference call are
unprofessional. These would not make a positive impression on the candidate. The candidate
committed to the appointment.
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