Explain the three macro processes within a supply chain
What will be an ideal response?
Answer: All processes within a supply chain can be classified into three macro processes which are Customer Relationship Management (CRM), Internal Supply Chain Management (ISCM), and Supplier Relationship Management (SRM). Customer Relationship Management (CRM) includes all processes that focus on the interface between the firm and its customers such as marketing, sales, call center management and order management. Internal Supply Chain Management (ISCM) includes all processes that are internal to the firm such as finalization of demand and supply plans, preparation of inventory management policies, order fulfillment and planning of capacity. Supplier Relationship Management (SRM) includes all processes that focus on the interface between a firm and its suppliers such as evaluation and selection of suppliers, negotiation of supply terms and communication regarding new products and orders.
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In the business buying center, buyers are given formal responsibility for making the purchase while deciders are the individuals who authorize those decisions
Indicate whether the statement is true or false
When Alan bought his car, the bank gave him 24 months to repay his car loan. But when Alan made a request to increase the time frame to 36 months, the bank granted the extension. The bank was willing to offer Alan a ________
A) longer payment term B) warranty contract C) service contract D) special customer price E) special event price
Which sourcing strategy is particularly common when the products being sourced are commodities?
A) few suppliers B) many suppliers C) keiretsu D) vertical integration E) virtual companies
A(n) ________ is a generic term applied to anyone working outside her or his home country with a planned return to that third country.
A. domestic B. host C. expatriate D. headquarter