Emotional labor is when
A. work requires workers to project only their true feelings to coworkers and customers.
B. a person's "labor" is primarily comprised of thinking and creativity.
C. work requires someone to project an image to a client despite what they are feeling.
D. workers have to "unwind" at the end of the day from an emotionally draining day at work.
Answer: C
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a. 62; 28 b. 72; 38 c. 82; 48 d. 92; 58
How do cognitive behavioral theories explain depression?
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