Which of the following is not a principle of persuasion?
A. The belief in reciprocity is almost universal.
B. People tend to resent and disrespect credible experts.
C. People tend to like those who like them.
D. People tend to do what they are personally committed to do.
E. People tend to follow the lead of those most like themselves.
Answer: B
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When determining why an employee is not performing up to potential, a manager should use the performance formula, which is ______.
A. Performance = Ability ? Motivation ? Resources B. Performance = Ability ? Coaching C. Performance = Willingness ? Limitations ? Resources D. Performance = Motivation ? Coaching E. Performance = Motivation ? Resources
Accounts are classified in the ledger
A) chronologically B) alphabetically C) in accordance with their appearance in the financial statements D) so that accounts used most often are listed first
Which of the following statements accurately describes a fidelity bond?
A. Insurance that the company buys to protect itself from loss due to employee dishonesty. B. Proper procedures for processing transactions. C. Procedures to provide reasonable assurance that the objectives of a company are accomplished. D. Guidelines or policies that limit the actions of different levels of management.
What conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems?
A. Accommodating B. Competing C. Avoiding D. Compromising E. Collaborating