Which of the following is least likely to be considered a routine or positive message?
A) Answers to routine requests
B) Denial of claims and adjustments
C) Recommendations
D) Routine informational messages
E) Good-news announcements
Answer: B
Explanation: B) Most routine and positive messages fall into six categories: answers to routine requests, grants of claims and requests for adjustment, recommendations, routine informational messages, good-news announcements, and goodwill messages. Granting a claim or request for adjust in good news, the denial is not.
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A. servient party B. correspondent C. dominant party D. fraudster
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