Karen's first field visit today is with Bedford Construction that has a contract to demolish an old office building located in the commercial district
She visits them at the downtown site, and engages in conversation with project manager Rob. Although Rob does not have the authority to make an equipment purchase at the site, he has the authority to make recommendations to the company owners. After about one minute of small talk about the weather and the traffic, Rob says, "Talking about the weather. It's a good thing it's not too cold today. If it were cold, that latest bulldozer we bought from you might not start." To deal with this comment, it would be best for Karen to say to Rob,
A) "We have sold dozens of these forklifts in cold regions. So far, no problems."
B) "We sold you a forklift, not a Mercedes or a Cadillac."
C) "I am sorry that the forklift has some problems starting in cold weather. Let's work on the problem together."
D) "I need evidence that you really have a problem."
Answer: C
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