Customers who complain are more likely to be white-collar workers than blue-collar workers.
a. true
b. false
a. true
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Mighty Mixers, a cement company, receives more than $2,000 in federal money. The company hires employees belonging to the age group of 25 to 40. Soon after, Mighty Mixers is charged for violation of law under the Davis-Bacon Act of 1931 and the Walsh-Healy Public Contracts Act of 1936. Which of the following would most likely explain the reason for the company being sued?
A. Employees below the age of 25 are not being hired by the company. B. The employees of the company are not being paid at rates at least equal to the prevailing wages in the area. C. Individuals eligible for overtime are being paid at one and a half times the employee's regular pay rate. D. The company hired employees belonging to the age group of 25 to 40, and they are being employed in hazardous environments. E. Cement industry employees are being paid only 15 percent above the minimum wage.
Group socialization refers to a process by which:
a. a group is integrated into the larger organizational context. b. a person becomes a member of a group. c. leaders develop relations with individual members. d. a person decides to leave a group.
Individuals with interdependent self-concepts are more likely to be ________communicators.
A. inexact B. high-context C. direct D. low-context
It is most appropriate for a speaker to drop his or her pitch or voice level:
A. at the end of a declarative sentence. B. to signal an expression of suspense. C. to indicate hesitation or doubt. D. at the end of a question.